1. Introduction

This policy outlines the terms and conditions for charging a 25€ reservation fee when booking a table at Kelurah. Reservations above a party of four require a reservation fee of 25€ per person. 

2. Reservation Fee

A 25 € fee per person is required to secure a reservation for bookings of more than four people.

The fee will be deducted from the final bill on the day of the reservation.

3. Cancellation & No-Show Policy

Cancellations made at least 24 hours in advance will receive a full refund.

No-shows or cancellations made less than 24 hours before the booking will forfeit the reservation fee.

4. Payment Terms

 The reservation fee must be paid at the time of booking via [accepted payment methods].

A confirmation email or receipt will be provided upon payment.

5. Consumer Rights Compliance

This policy complies with EU consumer protection regulations, including fair contract terms and transparent pricing.

Customers retain their rights under applicable EU laws regarding cancellations, refunds, and disputes.

For any inquiries or modifications to your reservation, please contact us at info@kelurah.com.

Looking forward to welcome you at Kelurah!

The Kelurah Team 

Effective Date: 01 January 2025